I for one am very unhappy with Regent and their attitude. We are going on the PG in less than three months and they will NOT let you use your OBC for tours. We are simply going to wait until we are on the ship and hope for the best on this one. I don't mind, but it did make a big difference to the people we were traveling with.

Then yesterday I tried to fill out the Butler Request and book tours and also the information sheet for two segments in September. I know I am early, but I was on a roll and wanted to do this as well as possibly book tours. The system will not even take my booking number.

When I called Regent this morning she was very "laid back" and "I don't care"--we have a problem, but we don't know when it will be fixed. Can't help you on the phone. The tours will probably been O.K. Someone else asked about this and maybe I should tell someone..duh, yes!" I told her I would be mostly unhappy if I couldn't book tours. This is not one of the cruises with free tours. I won't take my booking number for anything or any segment.

Frankly, I am worried. I wish they had better customer service.