Ken, if the truth were known, I would not be surprised if indeed your dilemma WAS read on this board by someone from Regent. You certainly had a plan more complicated than an ordinary "order taker" could handle, even without the current computer glitches, and I'm glad that is has finally been put right. All's well that ends well!

I've often had conversations with Ngaire about those booking agents that she loves, and I'm glad she has personal knowledge of them, and has her own special agents with whom she works especially when it is a reservation out of the ordinary like yours. Brings business back to Regent with her good service and attention to detail, and makes sense for both sides as everyone benefits! Good will so important in the service industry.

I will look forward to your report, I remember the thoroughness of your last review!