A most encouraging report indeed although what you would expect from management. The fact that they claim to be addressing the next two apparently difficult years by trying to improve their product rather than shrinking it is cause for hope. The Prime 7 example is meat on the bones. Bravo! I am much less concerned about furniture than service. If they can start reducing the service concerns that will erase a large question mark on many minds. Can't escape the memory that this crowd touts the PG as a "six star" product. But onward and upward!