I honestly do not think the post had anything to do with it. I know for sure the people who fix these things do not read this board.

It just has to be all worked through and takes some time to get things done. We get complicated things fixed in a few days or sometimes it takes weeks.

So the basic agent takes the details and sends it to a special group where all these issues are handled. It just depends how bogged down they are and what the particular issue is that needs to be resolved.

The difference between the basic agents is the one that can understand the facts to share the issue correctly. Also some are better at follow up than others.

This was not really that complicated as it just needed to be repriced. The complication appeared to be for Ken - do I stay with Regent or do my own thing. That is always a complicated question to sort out with all the different aspects of a trip like he has planned. I always find it interesting that Tahiti is the one place that often the packages offered are in line with what you can do on your own.