I also had a question about the computer problems. I do understand unexpected glitches or bugs which weren't caught in testing, but I really don't understand the current mess -- which is causing tons of extra work and concern for passengers, travel agents, and Regent's own staff.

When they switched the web site, it's clear that a significant part of functionality -- Your Cruise/Already Booked -- wasn't ready to go. So why did they go ahead with the new site anyway? Was there some time deadline they faced for moving off the old computer system? I just can't figure out how they felt it was better to make the switch when so much wasn't complete, let alone well-tested. Why didn't they just keep using their old system for a few more months until things were more complete?

I'm sure they're doing their best to get things working, and I'm sure they will eventually, but I'm just wondering how this got so bungled.

-- Eric