Tahiti is a destination that the Regent land comes closer to a competitive price than anywhere else in the world. Never been able to figure that out.
These kids in reservations are booking agents not travel agents so there is definitely a limit to their understanding of anything that they have not experienced or is not on their screen.
They simply look at their computers and tell you what they see. Some get to go on the ships but they are really not knowlegable about all the destinations.
They are there to enter the bookings in the computer not give advice on travel options. I will also tell you there life is not easy right now as they work to get used to a new system, take excursion bookings over the phone and try to resolve situations like yours.
That said overall they are a WONDERFUL group that do the best they can. I have gone up each year to see them all and those in Omaha I have fallen in love with. Great work ethic in the Mid-West. I have my favorite few that I use consistently and they do a great job.
I also want to say that Ken is a planner. I LOVED his report from his last trip it is on my web. This is one detailed man. Some people really do prefer to control their own destiny and handle things themselves and that is totally understandable. Actually this is how I first got into being a TA as I, like Ken, wanted to control the cruise bookings I made myself. If you have a TA then you have to go through that TA so Ken I understand why you prefer to "do your own thing".