Ngaire, thanks for the update! Regarding their computer issues, I was contacted one week ago by an agent from Regent regarding our current booking (PG, 9/12/09) and they informed me that they were calling because they were having "issues", and attempted to confirm all of the aspects of our reservation (pre-cruise OWB in Tahiti, post-cruise OWB in Bora Bora, business class flight upgrades, etc.). To make what is now a very long and painful story short, their data had obviously been corrupted, and our reservation was no longer accurate in whatever remants of their data bases they still had. Everything except for our post-cruise hotel was eventually re-confirmed (we think), but they just didn't seem to be able to get the post-cruise hotel booking right. Now, one week later, and after speaking to three different Regent agents that all promised to call me back after being unable to re-confirm the correct booking online (but never did call back - any of them!), and one agent that did respond by email but with what is still the wrong reservation info, our status is still unresolved. The last booking info that they had for us (and was communicated both verbally and by email) is still wrong. My last request to Regent to try and get everything back to the original booking was two days ago - still no response from Regent. This is a very different experience at the moment from our last cruise with RSSC.