The ship sent us a note of apology yesterday with a bottle of champagne and a summary of our Radisson history (which is all we asked for and all we wanted). The history wasn't exactly correct but the one Julie got is so I'm not concerned.

We appreciated the gesture, we really did, but had they hopped on the issue the day it happened or the next it wouldn't even have made it onto my radar screen. I hope they resolve these internal problems and bring customer service more into line with the gracious nature of the onboard experience.