When we didn't get an invitation to the Society party we became concerned about whether our nights were correctly accounted for. We left a note for the concierge but did not hear a word from her until George tracked her down three days later, and she said the home office did not include us on the past passenger list. I emailed Julie at B&K who contacted Radisson on our behalf but the only response they gave us was that the mishap was the fault of the ship's staff. Meanwhile all we wanted was to know that our records are correct, and for Radisson to know that we never get mailings or brochures even when we specifically request them.

So the PG and Radisson home offices are extremely busy pointing fingers at each other and no one stepped up and said, "I don't know what happened but I'll take care of this and let you know what we have on record for you." Julie finally got that out of them today but why did it take four days of playing the blame game to resolve what should have been the simplest of issues? Also, Radisson told Julie that our address is on file so we "should" be getting brochures etc. and left it at that. They were not the least concerned that we actually are not getting the information we want. How crazy is that? As I told Julie, if I had a company and realized that a customer wanted my advertising materials I'd have everything I ever printed packaged up with a big red bow and on their doorstep ASAP.

Radisson makes its customers work too hard.