Cindy and Anne, I agree with both of you! (And maybe I am cranky today...going back to work after a long weekend) Since my ONE Silversea cruise I have been inundated with mailings, e-mailings, etc. I got a HUGE catalogue which contains their entire schedule for next year. After at least 14 cruises with RSSC, I get few mailings if at all, and most are addressed to my daughters. Jessica, with the fewest cruises gets the most to my recollection. I ordered a catalog from RSSC's website and never got it from them, it came from Ngaire. I ordered (again, from their website) one for Alaska, since I am bringing 10 others aboard, and no result! To my knowledge, I did not even get the "Thanksgiving" mailing you all are talking about. Yes, they need to find out what their customers are experiencing from their service to us as a company. This has nothing to do with the TA's!

A couple of years ago, I did an informal "analysis" of the percs that Crystal and Silversea offer past passengers (tier levels), and compared it to Radisson. At the time, I still felt RSSC offered the most to the occasional cruiser simply for the reason that once you had one cruise, you got a benefit every time you returned...the SSS 5% discount that is not even available on Silversea for every cruise. And the on-board booking idea was great! But even if you do this for a cruise that is not a SSS sailing, you are still out 5% now! Free laundry costs them nominally if this is to be a perc, they already have personnel aboard to provide this for the few who will qualify. Drycleaning is not included in these percs! I don't care about upgrades from G to F or even E for the same class cabin, and would not pay for a a D standard to get a C penthouse, especially on Voyager! Crystal and Silversea offer free cruises after so many nights/cruises, but these are beyond the reach of the vast majority of cruisers.

Marc Conroy is no longer available to accept your e-mail, by the way. The only time I ever e-mailed him was after the Voyager shakedown cruise for a quick question to clarify what I had posted, and he answered quickly. I never felt I had a serious enough problem that needed his attention. Once, not too far back, when there was a particulary relevant thread that I thought would be helpful to him, (no, not an all-inclusive thread) did I try to e-mail him again and forward the thread. It came back undeliverable from every address I tried.

I will continue to book and cruise with RSSC so long as the on-board experience is up to past standards and the pricing is competitive. But I will increase my searching into Silversea when I have a particular itinerary in mind that they are offering as a special.

Off the soap box now, just wanted to share my thoughts that have been building for awhile, and they are totally about "company" policy, nothing to do with TA's or the quality of service of on-board staff. This has everything to do with the very top echelon of the company.