Hi Wandra, I hope you are correct.
I booked directly with Radisson, and when I booked, I was upfront with them. My mom sailed on the QE1 (yes 1 she is 90) and she told me, make sure you go 1st class. I asked them to be upfront with me about service etc. I was probably one of the first to book as they said, the ship was wide open to choice (all levels available) and pretty much all staterooms available. I asked them to be honest and upfront, they assured me that I would only get a bigger room, (obvious), butler service, the free pressing for the first night and the premium liquor. Since I can buy the preimum liquor, pay for the pressing and hubby didn't want the butler I didn't take that catagory.

I specifically asked about shore excursions, and restaurants and they said, no it's on a first come basis.

I'm not ashamed to say that if I don't get the Tracy Arm excursion I will raise bloody hell. I have an e-mail showing that I pre-requested as soon as I was allowed (date and time). I will probably give them a call today and discuss it with them.

While I think everyone who is a loyal/repeat customer deserves extras, or as someone said, you can take your business elsewhere, they also need to encourage new business. But those extras should be in terms of "money" or perks that do not affect a newbie. As for the restos, I personally don't care, as there is an alternative and have in the past and can eat in the top french restos in NYC or elsewhere. Spa treatments, well just to be busy on sea days to be occupied, and can and do go to spas "on land" my fav being in NYC on land, but shore excursions? I can't do a Tracy Arm in NYC or Maine or europe or anywhere else.
That honestly doesn't seem right. I can see giving a free shore excursion or more than one free, but to jump to the head of the line?

While I travel a lot (I've done 4 trips this year already and have 2 more after the cruise)they are all land except for this one, I paid for 1st class air, if someone who flies alot and gets "free first class" that's fine, they deserve it no problem, but at the airport, I expect them to wait in the first class check in line the same as me and not jump to the head of the line because they flew more than I do now.

If this is the case then Radisson will lose 2 customers up front. I was thinking if this cruise goes well, we would do Tahiti and Europe ones and maybe Antartica, and even a WC when hubby retires, and all on Radisson but from what I read, if that's what happens then this will be my first and last cruise.

I don't blame y'all for this, it's just bad business on the cruise line.