Pat and Fred,
Thanks for the stories about the second week. I am sorry to hear about the sailaway dinner, as others have noted it was completely inexcusable. Had I been there I am sure the Maitre D and the Hotel Director would have had their hands full after I let them have it with both barrels. I applaud the way both of you have handled this issue with both respectful outrage, humor and level heads. I hope you receive the compensation you are seeking (as opposed the compensation others have suggested!) even if it is just a personal sorry note.
As far as groups go, LCT was a group as well. We were fully 20% of capacity and we also had special arrangements made for us from dining with crew to closing Le Grill for a night and closing rooms for our own functions. As noted earlier I wonder how many other guests felt "put out" with us? I can't imagine why because I don't feel we denied anyone else the Radisson experience at any point.
I completely agree with Fred, who hit the nail directly on the head :
regardless of whether a company has paid the fare or the individual passenger has paid the fare, the passengers should be treated equally and well.
The issue I have with reward groups is the air of entitlement that seems to come with them. After all the trip is a chance to let their hair down for a job well done and also, more importantly, they have nothing invested in the trip. Mix that in with a trip director whose job it is to make sure their group is catered to, it is no wonder they might think the entire trip revolves around them. However Radisson has a duty to *all* guests to serve up the product that was payed for and not to cater to some at the expense of others.
