"Radisson wants guests who have problems to write in directly. I have given Pat and Fred the name and address and also emailed that to Wendy."

Is anyone other than me disturbed by Radisson removing Ngaire from involvment in this problem? Perhaps I am being too naive, but I thought that the big persuausive argument for using a known, high volume TA with any cruiseline was not for booking purposes, but rather because if anything goes wrong that you have a powerful ally at your back. Now, Ngaire posts above that RSSC has removed her from that function. I find this as disturbing (or more!) as the denied dinner and tender!

So sorry for Pat & Fred and Wendy & David who had to have this happen on their cruise and now to be forced to handle complaining about it not only to their TA, but also to some faceless corporate entity! Debbie