dfb:

I thought I would put my two cents in here. A good TA can help a lot when things go wrong in the booking of a cruise. Weird things happen all the time. Probably only one of ten cruises I deal with is "normal". Stuff happens. Here a TA who knows the RSSC system and the people involved and how to get things fixed is essential. Also checking pricing, handling the messes such as the gold points that is currently going, being sure people have everything they are entitled to all those types of things.

However, once a cruise takes place and something goes wrong this IS Radisson terrority. There is nothing I can know or understand about something that happened on a ship. Nor is it my place to contact ships personnel to figure things out and get in the companys business to that extent. When a serious complaint comes in RSSC does investigate and follow up - I cant do that.

I hate to say this but to be honest a huge number of people like to complain to "see if they can get something". Just this week I have had two such calls. I can tell them a mile away but they do come more than you would imagine. If it was just so easy to call me and sit back and wait that would increase significantly. Then if they are not happy with the result it is "my fault".

It does not take long to write a letter if someone has a genuine complaint. Also more people in the mix the more issues become clouded. I have stepped in on two situations. These are older ladies who cant write a letter, cant see etc. I have contacted RSSC on their behalf and explained why the person is not writing and things have been resolved.

I have to VERY HONEST here and tell you that I am actually very appreciative of the fact that Radisson takes me out of the middle in these circumstances. I also think that when someone takes the time to write personally it has more of an impact on RSSC.

JoAnna you are the voice of reason here as well. As long as the person is satisfied who had the problem giving details of "what happened" is really between the passenger and RSSC.

Richard ALL cruise lines have these types of things happen. I have had people on other top lines with similiar problems who say "well then I am sailing other lines" People move back and forth with abandon over isolated incidences. Nothing is perfect, mistakes happen on ALL the lines. Moving from one line to another is not going to protect you from isolated unfortunate incidences.

Airlnes are the same. I remember one horrible flight on an airline, swore I would not fly them again. I had to though on the return. Second flight fabulous.