This is a very disturbing report given just how high the fares are starting to get on Radisson. I'm very sorry to hear that Pat and Fred had to put up with this situation; it really is quite unacceptable, regardless of the circumstances. I have no idea how "reward" groups (by that I mean a group of people who are being rewarded a cruise for meeting performance measures), but my assumption is that they are NOT paying out of pocket. I wonder what the conversion rate is of people on these "rewards" cruises into regular paying customers is. I'm willing to bet that it's quite low. SO...shouldn't Radisson be bending over backwards to make sure that its regular, paying (and oftentimes multiple repeat) customers continue to receive a consistent level of service?
