Pat,

I would have been as livid as you if the incident of that Sat night happened to me! It was a very good move for you and Fred to complain right then and there . No good to sulk and stew in private as it doesn't accomplish anything.

Was L' Etoile "off limits" any other evenings?

With respect to the transfer to the airport, maybe Radisson uses the term "direct" as the airlines, you don't have to change transport but that doesn't mean no stopovers :mad: ! If it was clear to you that the only stop should have been the airport , I would ask for a refund.
I try to stay away from the bus transfers as they always seem like a cattle call and are usually more expensive than a cab.

I'm sorry that your second week had those clear "non-luxury" elements to it. It certainly seems like some changes are going on.