This is frothy Brad speaking under Leslie's name:

What really irks me is the way I was treated at the Destination Services desk Tuesday evening. That morning, long before the captain made several "no changes will be made" announcements, we were told that they would "see what we can do" about our coach (instead of promised business) seats. We politely left them alone to do their work all day while we enjoyed pooch and trivia.

We know they made changes, including multiple changes in some cases, all day long for others which gave us hope. With no word for hours Leslie finally asked and they said "no" so I went down there at about 6:30PM. They said someone would come out to work the desk but kept me waiting 30 minutes.

The first lady referred me to a second one who went through a series of circular routines to blow me off including "we're working on it" & "consider the 7 hours time difference" (which didn't mean anything at that point), and escalated to her assertion that Regent wasn't responsible for seat assignments and that only I could log on to Delta's site (if we had working internet) to get the seats I wanted.

With her suggestion that the problem was somehow of my own making, no apology, no sympathy, and no offer of compensation, I was so frustrated that all I could do was sputter and walk away. This was not the Regent we'd come to know & love.