We had a similar issue on the Mariner with regard to help. They told us that because we had booked our own air, we were on our own. I wrote to Marc Conroy immediately and he told me to book whatever I needed to continue my vacation, but not to take advantage of Regent, which was reasonable. Unfortunately, it was too late that I thought to do this and missed my connection to Denali.I think it may not be Regent, but a lousy front desk clerk. Doug and I would have flipped the same way you did. Write to Marc Conroy.