Yikes, I stay off the board for an evening and all sorts of rumors fly!

Tina,
I agree that it was appropriate and kind of Mr. Conroy to reply promptly and personally.

Don't get me wrong, I enjoyed the bonus day, and I was one of the fortunate ones with RSSC air so I was not spending my day scrambling for alternative plans. But I will say the travel desk was not very helpful or forthcoming with information. I heard quite a bit of "Omaha is handling it". Then when I got to Anchorage and tried to check in for my flight, the RSSC reps were of no help. The very kind front desk supervisor at the Hilton spent a good deal of time on the phone with Alaska Airlines trying to find my reservation as the travel desk had booked it incorrectly. In the end it all worked out, but I'm still out a vacation day. Will RSSC compensate me for that? I sincerely doubt it. But some sort of good-will gesture would be welcome; the lack of that has left me feeling like RSSC doesn't value my repeat business.