For all those who cannot get credits from their tour operators, here is a response to me from Mark Conroy. I hope it can help others who may not have had insurance or good luck with suppliers giving credit. I had insurance and mostly good luck with key suppliers, but there were a few glitches. JoAnn, hope this helps you with your van situation, if needed.

"Dear Andrea,

This is an event that is hard to anticipate, failure of the propulsions system should not normally be on our radar screen.

I would suggest that you make the changes you need to make to insure you enjoy the balance of your vacation and we will assist as best we can but at the same time the tour operators running the programs should not make a windfall profit for what has occurred.

I would suggest you ask the vendors to help understand what has occurred and ask them to mitigate the impact on our valued guests.

Please do what you can to control additional cost but at the same time we will address your reasonable out of pocket expenses.

While it is impossible for us to anticipate every impact of events such as the pod failure we are more then happy to work at trying to make people whole for out of pocket expenses.

What we ask is for people to have a great time and we will work to make sure we cover any reasonable expenses that are not covered by travel insurance.

Please do what you can to make sure you enjoy the balance of your vacation and let us know what cost you have incurred to make it work.

Kindest regards,

Mark
Mark S. Conroy, President
Regent
1000 Corporate Drive, Suite 500, Ft. Lauderdale, FL 33334
tel: 954.940.7320
fax: 954.772.4113
www.TheRegentExperience.com
Formerly Radisson Seven Seas Cruises"