Hi Tom & Lauri:

I know that this this must have been tough on you and I hope that you will have great memories about your trip despite these problems.

My positive comment about Mr. Conroy's response had to do with the following - he wrote personally and he offered to help as evidenced by what he indicated in his letter (see below)... I teach leadership and see so many bad examples of it, that I was heartened to see something prompt and positive.

I am hopeful that they will come through for you.

Tina

"Please do what you can to control additional cost but at the same time we will address your reasonable out of pocket expenses.

While it is impossible for us to anticipate every impact of events such as the pod failure we are more then happy to work at trying to make people whole for out of pocket expenses.

What we ask is for people to have a great time and we will work to make sure we cover any reasonable expenses that are not covered by travel insurance."