I just got sticker shock looking at our 2009 invoices. Prices have increased so rapidly over a two to three year period that free liquor, free internet, free phone time, and a few other enhancements don't come close to equalling the increased outlay. At these prices, it is hard to tolerate poor service. The occassional experiences with poor Compass Rose service for breakfast and lunch, poor responsiveness from housekeeping, or poor Gold, Platinum, and Titanium events is harder to "laugh off" as "ship happens" when we are paying so much. Same thing is true with regard to scope of Compass Rose menus. Game meats seem to be less available than they have been in the past. I don't remember Ostrich once on my two cruises this year. I don't remember Elk either or Buffalo. Again, as prices reach the stratosphere these shortcomings become more annoying.

I have also heard "no" more often than in past. When we played cards in the afternoon in Horizon Lounge we could not get a drink. We ordered room service Bloody Mary's as there was no bar open on Deck 6. We were then told that Room Service could not (would not) deliver anywhere except a cabin. On the Mariner, I asked for a scotch at the Coffee bar (as it was only bar open on Deck 6. Although they had other liquor at the bar (for various coffee concoctions), they did not have scotch and they did not take the initiative after my request to stock scotch. When I made a comment at Singita Boulders that Johhnie Walker Blue was available at Singita Ebony, a bottle showed up the next day at Boulders....without being asked. Regent, with the prices they are charging, should have this level of service (no, I don't expect Blue to be gratis).

Larry, I don't know if these are the types of "improvements" that you were looking for but these came to mind....

.....after reviewing my new invoices.