We had the same experience as Island Traveler this past January. Our cabin had a very bad smoke odor when we arrived. Housekeeping shampooed the rug and changed/cleaned all the curtains which improved the situation, making the cabin livable for us. Both Reilly (spelled wrong, I know) and the assistant housekeepers asked us a number of times if everything was OK. It was but I'm glad to see the new policy.

I'm sure as well that is about to be industry standard. The Carlsons aren't about to go out there alone.

Peggy

adding: Although I am not happy to be next to smokers, I have no right to complain if they are in "designated" areas and it is my right to walk away without comment. Making a fuss doesn't help anyone or anything.