Frank - I could have told them a long time ago you and Carla are exceptional!! cheer cheer

As much as this is clearly a 'failure to communicate' with AMEX's own system, why wouldn't Regent at least pick up the phone and talk to their marketing rep? Those are the folks with the clout to tackle the AMEX fulfillment problem.

The sheer size and loyalty profile of the FUN2 group should hit the radar screen for both AMEX and Regent. How many collective hours did we spend to get a promotion credit for which all of us qualified? It's worth looking at improvements for AMEX.

Preparing to e-mail Mark Conroy next ... wink

Cheers, Anne