Joanna, thanks so much for the details on the offer ID. I'm sure that will help - when I call back later because their representatives are only available 9 am - 5pm, Monday through Friday.

I'm venting - why does this offer take 12 weeks? Don't we all hate the need to follow up (again) to ensure the offer as promised is received? I am so fed up with offers like this one. It becomes the customer's responsibility to ensure delivery, rather than the card company's responsibility. :mad:

And yes, I'm wired up having fought the not-so-good fight with the airlines on late changes to a free ticket itinerary for THREE hours yesterday and it's still not done.

End of rant. Back to enjoying life!

Cheers, Anne