Our points were posted to our account a couple weeks ago. I had called to ask about it and the representative I talked to put in an "inquiry" (that's what she called it)because she couldn't find the particular offer I was talking about. A couple days later someone from American Express called to tell me the points were on our account. It seems they have problems finding the offer you're talking about when you call. The Bonus ID# and Offer ID# Joanna posted should do the trick for anyone who's still waiting for the points.