We too have so far had a positive experience with First Luggage. THey picked up our luggage on Tuesday the 23, expected delivery date was Oct 30. I had an email from the hotel yesterday that all three pieces had arrived and were being held in storage. Now, not having seen the bags yet, I don't know if there are any issues, and I won't see them until Thursday. But so far I am impressed. I also had a delivery confirmation email this morning from my contact at First Luggage.
