Those boarding passes are so important. I don't know WHY USAIR can't just look in the computer to see that "jane doe" did indeed fly that itinerary!! I can't tell you how many times I have had to gather all the proof to send in for my parents. In fact, the last time they flew, they flew UAL, but wanted their USAIR miles...at the UAL ticket counter they were told to go to the USAIR counter in order to have the miles deposited correctly. At the USAIR counter the agent got very short with them, telling them to go back to the UAL counter because THAT is what their tickets were!!! Ridiculous!