It certainly was ridiculous for them to send my parents on a wild goose chase! My stepfather doesn't know TO ask about FF miles and my mom gets confused about what and where to ask....it makes it easy for them to get yanked around!

As far as "seeing" them in the system, Peter, I guess I thought that they all used a common system such as Sabre or something. Especially those who are partners. But, noooo, THAT would be too easy!! :D

That's interesting about DL and SQ....I am glad we have a resident FF expert here! :)