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future cruise credit??? #37612 07/15/08 07:18 AM
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McKeever Offline OP
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On the back of the latest issue of Voyager, there was a separate paper listing our name, number of days with Regent and "future cruise credit" along with other information.

Does anyone have any idea what this is all about?


none
Re: future cruise credit??? #37613 07/15/08 08:55 AM
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cruisinfanatic Offline
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Well I missed that, but I just checked and we have that too, although it is definitely not up to date, as we reached GOLD at the end of B2B. It also doesn't show any FCC, which we should have received in place of the gold points that would have been awarded for that cruise.

Maybe its just their way of keeping your SSS info updated for you.


JoAnn
Re: future cruise credit??? #37614 07/17/08 08:58 AM
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McKeever Offline OP
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I contacted Rose Clarke and she said they represent unused gold points. We have until August 31st to redeem them.

Ardis


none
Re: future cruise credit??? #37615 07/17/08 12:13 PM
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xrvlcruiser Offline
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https://www.goldpoints.com/site/login/Login.jsp

Go to the GoldPoints web site. There are a number of other ways - beside credit toward Regent fares which the points can be used. Must be done by 12/13/08. That's when the program goes out of business.

Peggy

Re: future cruise credit??? #37616 07/17/08 02:33 PM
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jhp Offline
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I just went there, and ended up swapping the points I have left (54K) for Delta points, because I couldn't find any "toys" that I wanted or needed on the "shopping" list. Trying to build up for when they are deducted for ROAR Africa before I transfer points from from Amex for the rest.

Might as well get what you can while you can. It was not easy doing all the sign ins, because I couldn't remember much info about my account. Just punched in all the usual user names and passwords I use, and finally got it started.

Re: future cruise credit??? #37617 07/17/08 04:24 PM
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gf Offline
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Anyone have a phone # for Goldpoints? I have a few ?? before I do the redemption and couldn't find # on website.

Thanks,


Another Kathy
Re: future cruise credit??? #37618 07/17/08 04:30 PM
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cruisinfanatic Offline
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Well I emailed SSS and found out that we each have $400 FCC's from B2B, although they did not say how long we have to apply them to a future cruise, I am assuming a year. Problem is that we do not have an RSSC cruise scheduled next year, and I'm not sure we will in 2010 either, although maybe we could find one in time to apply the points. I just can't find an itinerary that really turns us on, not to mention the rise in cost.

Ohhhhh goodness, we are so spoiled, whatever will we do? And our kids are talking family cruise in 2010, at least two out of three are, and I can guarantee it won't be on Regent.


JoAnn
Re: future cruise credit??? #37619 07/17/08 04:36 PM
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joannapv Offline
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Well I emailed SSS and found out that we each have $400 FCC's from B2B,

Oh geezz I am totally confused - we cashed in our GP's for B2B, I think, so now we have more GP's from B2B???????


Joanna
Re: future cruise credit??? #37620 07/17/08 04:53 PM
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Portolan Offline
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The deal is that when the GoldPoints program was cancelled, Regent implemented the Future Cruise Credit as a short-term program to preempt anyone being upset because they booked a cruise with the expectations of getting GoldPoints only to have that program expire for earning on 1 April 2008. I received an email from Regent dated 3 January 2008 describing the FCC. It says that for all 2008 and 2009 cruises already booked with a GoldPoints number associated with it would received $100 of FCC for every 25,000 (or partial) GoldPoints that would have been earned (at the 10 points/$ of base fare rate). For example, our recently completed Balck Seas cruise would have earned 61750 GoldPoints each for my wife and me. We SHOULD be receiving $300 FCC per person for this cruise (haven't seen it and it sounds like you have to email SSS to verify the credit. The FCC must be used within a year. The FCC program (it implies) goes away once you can't claim to have booked a cruise expecting GoldPoints (all those booked after the notice of 3 January 2008, I presume). It also states that GoldPoints you had on hand as of 2 January 2008 can (could) be converted to FCC if you didn't have a cruise booked. It is all explained here: http://www.rssc.com/goldpointsredemption

So, bottom line Joanna is yes, you got FCC for a cruise on which you applied a GoldPoints credit (as you would have earned more GoldPoints had that program not gone away.

Remember, these are only good for a year from the date of issuance.


Scott

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Re: future cruise credit??? #37621 07/17/08 05:20 PM
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Ngaire Offline
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Below is the link to my web explains the program, Scott has it correct above as well but this may have a few more details.

Everyone of my clients was contacted prior to the March deadline and we changed everything to either an FCC for Regent cruises or the people wanted to keep their gold points and use them for other redemptions.

An FCC will be earned on cruises that were booked prior to the January 2, 2008 deadline where the passenger had a gold point number in the system. ONLY cruises that would normally have earned gold points qualify so no 2 for 1 cruises would get the FCC.

This FCC is AUTOMATICALLY applied to the clients electronic account. When a booking is made we can apply that FCC to their next cruise. It POPS up on the screen so the reservation agent can tell the Travel Agent or passenger they have this amount to apply.

I actually have all recent escorted cruises, the B2B'ers and Caviar's in a file to check on and apply the FCC to everyones next cruise. When I last checked they had not been processed but may be by now.

We are checking periodically every sailed booking to see if an FCC should be earned. WE will then apply that FCC to their next cruise. We are also checking again before every final payment.

Here is the link to the website.

http://www.bkrssc.com/I_Gold_Points_Program.htm

Re: future cruise credit??? #37622 07/17/08 05:36 PM
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joannapv Offline
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Regent's ANGEL...thanks N!!!!!


Joanna
Re: future cruise credit??? #37623 07/18/08 01:46 AM
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xrvlcruiser Offline
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800-508-9000

Gold point phone number

Re: future cruise credit??? #37624 07/18/08 05:07 AM
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Thanks, Peggy.


Another Kathy
Re: future cruise credit??? #37625 07/18/08 06:07 AM
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McKeever Offline OP
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Yes, Peggy, you have been SO helpful.

Ardis


none
Re: future cruise credit??? #37626 07/18/08 09:18 AM
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xrvlcruiser Offline
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Thanks! Glad to help - I've gotten so much good stuff here that it's nice to be able to reciprocate.

Peggy


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