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 Question Regarding On Line Shore Excursion Booking
#33482
07/29/06 03:56 AM
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Joined: Feb 2004
Posts: 6,370
Marc
OP
cruiser
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OP
cruiser
Joined: Feb 2004
Posts: 6,370 |
Regent website says that excursion requests are filled in order received. It also says that if you want to add to your request you simply submit another request.
If you add to your request (which when I have done in past involved requesting all of your choices again, not just the new one), does your "time stamp" for all excursions revert to the new "time stamp" or do you retain your original spot in the queue? Or, have they improved the system so that if you want to add a new excursion you don't have to submit all of your excursion requests again?
thanks,
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Re: Question Regarding On Line Shore Excursion Booking
#33483
07/29/06 04:38 AM
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Joined: Mar 2006
Posts: 130
suefalls
cruiser
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cruiser
Joined: Mar 2006
Posts: 130 |
When I booked for June, I had booked Tracy Arm right away, and then when I wanted to add, had to reenter all. I made sure that I had everything I wanted to do at that time to make sure that I didn't lose my place in line ( so to speak) I figured it was easier to cancel later than to miss out on the ones I wanted. Note: I didn't wind up cancelling anything. I don't think that they have changed it yet, so I would book anything I wanted the first time, so that you don't lose your place. Someone else may know different info.
Sandra
Sandra
Sandra
I hope you still feel small when stand beside the Ocean, and when you get a chance to sit it out or dance, I hope you DOC Dance
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Re: Question Regarding On Line Shore Excursion Booking
#33484
07/29/06 05:54 AM
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Joined: Feb 2004
Posts: 268
sundial
cruiser
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cruiser
Joined: Feb 2004
Posts: 268 |
I am confused. I booked shore excursions for our October Mariner cruise earlier this month. The RSSC site said to add an excursion to submit another request. I submitted a request for an additional shore excursion, but did not put in the ones that I had already booked. Did I lose those excursions when I made the new booking???
Sue
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Re: Question Regarding On Line Shore Excursion Booking
#33485
07/29/06 06:14 AM
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Joined: Feb 2004
Posts: 7,967
jhp
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cruiser
Joined: Feb 2004
Posts: 7,967 |
Sundial, I think you did. Might want to start over again and put them all in at once. Unless things have improved, a new request voids out all past ones.
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Re: Question Regarding On Line Shore Excursion Booking
#33486
07/29/06 07:11 AM
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Joined: Feb 2004
Posts: 3,210
Pam
cruiser
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cruiser
Joined: Feb 2004
Posts: 3,210 |
Oh no! I booked *the* excursion I wanted most as soon as I could. Then went back and booked several more that I wanted, but not as badly. Did I ruin my first booking? They were all in different ports.
Is there a phone number I could call, to ask if I messed up?
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Re: Question Regarding On Line Shore Excursion Booking
#33487
07/29/06 07:22 AM
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Joined: Feb 2004
Posts: 6,370
Marc
OP
cruiser
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OP
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Joined: Feb 2004
Posts: 6,370 |
Pam et al, I don't know what the current rules are. Here is all that is stated on website when you go to select excursions: Request a Shore Excursion
You are making a request - this form indicates your interest in a tour, but does not guarantee tickets.
Requests are processed in the order they are received.
You will receive final confirmation of selected excursions in your cabin when you embark. All charges will be billed to your onboard portfolio.
Shore excursions listed as PREBOOK ONLY must be reserved through your travel agent or by calling 1-800-285-1835 (US/Canada). Prices for overnight tours are per-person based on double occupancy. Ask your reservation agent for single occupancy pricing.
Please note: Your request is being made on behalf of all guests in your suite. You will receive a faxable Shore Excursion Request Form within your documentation package; please do not complete and fax this form if you have requested your tours online. Booking on line is the preferable method as you receive a confirmation of your request. There is no confirmation received by faxing in the booking form .
Should you want to add to your choices simply submit another request, should you wish to cancel a choice please note that in the remarks section.
Children's discount pricing is available on some tours for children 12 and under and will be applied to ticket prices when your request has been approved.
We are unable to respond to questions regarding this request form.
You will receive a prompt acknowledgement sent by email to the email address in your "My Cruises" profile, listing all the excursions you requested. You may want to print a copy to take with you. However, be aware that if you have a spam-blocking filter on your email account, you might not receive the acknowledgement, but that it is not necessary to have it.
I know that LAST year any choice would override your previous choices. I am just trying to find out if that is STILL the way it works. Given that it doesn't mention it on the website, I think we need home office or recent cruiser's experience.
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Re: Question Regarding On Line Shore Excursion Booking
#33488
07/29/06 07:39 AM
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Joined: Feb 2004
Posts: 3,210
Pam
cruiser
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Joined: Feb 2004
Posts: 3,210 |
I got the email confirmations, but didn't print them; just saved them to my hard drive and was going to print later. Then my hard drive fried, and so far I haven't found them in the thousands and thousands of misc. things that the recover program dug up.
I guess I'll be making a phone call on Monday.
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Re: Question Regarding On Line Shore Excursion Booking
#33489
07/29/06 08:45 AM
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Joined: Feb 2004
Posts: 38
Richard and Lori
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Joined: Feb 2004
Posts: 38 |
I just checked my confirmations for our Mariner Aug 2 2006 (NEXT WEDNESDAY :-)) Alaska cruise. I submitted two requests and received two confirmations. The confirmations echo back the requests I made in each occurance. I hope that means that all 5 requests - 2 from my first submission and 3 from my second - were honored ?!?!
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Re: Question Regarding On Line Shore Excursion Booking
#33490
07/29/06 06:40 PM
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Joined: Feb 2004
Posts: 268
sundial
cruiser
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cruiser
Joined: Feb 2004
Posts: 268 |
Marc did the website read differently before? I also received two confirmations, but I have no way of knowing whether or not the second one cancelled out the first one.
Sue
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Re: Question Regarding On Line Shore Excursion Booking
#33491
07/30/06 03:14 AM
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Joined: Feb 2004
Posts: 6,370
Marc
OP
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OP
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Joined: Feb 2004
Posts: 6,370 |
I don't remember what website said when booking excursions; sorry. I am hoping that I didn't cause a lot to worry about this; there is a good chance they could have fixed this. One of the reasons why I think they could have fixed it was that in the old system, to cancel a choice you would only have to rechoose all the excursions you wanted and not choose ones you previously had selected. Now, they say to write a note in the remarks section if you want to cancel an excursion.
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Re: Question Regarding On Line Shore Excursion Booking
#33492
07/30/06 04:12 AM
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Joined: Mar 2004
Posts: 9,100
Ngaire
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Posts: 9,100 |
Debbie did some for me and I asked to add another. She said we had to redo it all but then she came back and told me that now you can add a new excursion without losing the old request.
Cant guarantee 100% that this is correct but she is a pretty sharp little cookie and she is usually correct.
These kinds of things are had to confirm. The people who answer phones at Regent dont really know the answers to this type of question. Often they "guess" and this is when all the misinformation starts circulating.
You have to go to Corporate and find the one person who programs all these things and knows the scoop. That is not always as easy as it sounds. Then if you find that person you have to talk to or email him and then hope he answers you back. I am sure he/she gets tons of calls on all types of things, and at the same time is swamped with all their new technical enhancements.
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Re: Question Regarding On Line Shore Excursion Booking
#33493
07/30/06 04:18 AM
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Joined: Feb 2004
Posts: 6,370
Marc
OP
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OP
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Joined: Feb 2004
Posts: 6,370 |
Ngaire, thanks!!! That was the answer that I was hoping for!!
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Re: Question Regarding On Line Shore Excursion Booking
#33494
07/30/06 08:53 AM
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Joined: May 2005
Posts: 1,079
DenaH
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I guess we will know with certainty after MUSH. I had originally signed up for one excursion, then wanted to add Tracy Arm this week. On the online form, I selected both the new and old excursions. Worst case, we'll end up with 4 tickets for the original excursion, and we can easily cancel the extras onboard.
Dena
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Re: Question Regarding On Line Shore Excursion Booking
#33495
07/30/06 12:25 PM
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Joined: Mar 2006
Posts: 130
suefalls
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Joined: Mar 2006
Posts: 130 |
I had booked Tracy Arm first and then decided to add two other excursions, I rebooked all three because that is the way that I understood it needed to be done.( I did put a comment on this last booking that I only wanted 2 Tracy Arm not 4.
On board I only received 2 tickets for each so I don't if it was my comment that generated the correct amount of tickets, or that it just took the last booking. I also received a confirmation for both times that I entered excursions.
Sandra
I hope you still feel small when stand beside the Ocean, and when you get a chance to sit it out or dance, I hope you DOC Dance
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Re: Question Regarding On Line Shore Excursion Booking
#33496
07/30/06 01:12 PM
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Joined: Feb 2004
Posts: 268
sundial
cruiser
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cruiser
Joined: Feb 2004
Posts: 268 |
To be safe I just went ahead and rebooked and indicated in the comments that I was rebooking and only needed two tickets for each event. I also indicated one excursion that we had decided to cancel.
Sue
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Re: Question Regarding On Line Shore Excursion Booking
#33497
07/30/06 01:20 PM
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Joined: Feb 2004
Posts: 11,641
joannapv
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Joined: Feb 2004
Posts: 11,641 |
We have booked and rebooked before and used comments to explain - always worked - Joanna
Joanna
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Re: Question Regarding On Line Shore Excursion Booking
#33498
08/30/06 04:43 PM
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Joined: Aug 2006
Posts: 10
fallaway
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Joined: Aug 2006
Posts: 10 |
I called RSSC a couple of days ago since one of the excursions I picked is no longer a choice. The (very nice) service rep said that a new request would only add, not cancel anything already submitted. I put a comment in the form just to be extra careful, though.
He also confirmed that butler and excursion choices are not saved in the online form, so hang on to those emails and bring a printout!
We leave next week... I can't wait!!
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Re: Question Regarding On Line Shore Excursion Booking
#33499
08/31/06 03:43 AM
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Joined: Feb 2004
Posts: 3,210
Pam
cruiser
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cruiser
Joined: Feb 2004
Posts: 3,210 |
I had originally jumped to book the most important excursion, then a few days later we sat down and discussed which others we wanted, and booked those.
When we got onboard, our excursion tickets were in our suite. One wasn't included, but there was no problem adding it at the tour desk. There was one included that I know I wouldn't have booked, but I took the blame and the tour desk happily cancelled it for us.
So, our experience was very positive.
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