Crystal refund?
#254522
05/11/21 07:05 PM
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Joined: Aug 2005
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Ms Understood
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Anyone besides me STILL waiting for refund for a cancelled cruise? Crystal cancelled the cruise on December 21, 2020, refund was requested the next day. Crystal acknowledged receipt of that request on January 7. Itβs now May! Too late to dispute the charge. Any other suggestions? βββββββββ Helen
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Re: Crystal refund?
[Re: Ms Understood]
#254523
05/12/21 01:43 PM
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Joined: Oct 2011
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Worldrunner
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We're still waiting, too, Helen. I've tried calling & have left emails on the website but no response.
Sue
Sue
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Re: Crystal refund?
[Re: Ms Understood]
#254524
05/12/21 02:51 PM
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Joined: Mar 2004
Posts: 8,920
Ngaire
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Unfortunately this is definitely requiring as much patience as one can muster. Nothing can be done to speed this up, but they are trickling in and so many bookings were cancelled prior to our river cruises. I have been told they are doing the refunds in the order of the cancellations.
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Re: Crystal refund?
[Re: Ms Understood]
#254525
05/12/21 04:42 PM
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Joined: Jan 2009
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RachelG
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We are still waiting. George is wanting to sue them, but I fear that would just take even more time. This is really ridiculous. I called them a couple of weeks ago and was told that 95% had been refunded. I think that is probably a lie.
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Re: Crystal refund?
[Re: Ms Understood]
#254572
05/27/21 02:58 PM
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Joined: Aug 2005
Posts: 1,511
Ms Understood
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Just an FYI, no refund so I lodged a complaint with the Better Business Bureau. Iβm advised today by BBB that Crystal has not bothered to respond. ββββββββ- Helen
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Re: Crystal refund?
[Re: Ms Understood]
#254576
05/28/21 01:22 AM
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Joined: Oct 2011
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Ray and I charged the B2B river cruises on our new (at the time) Chase Sapphire Preferred cards. He paid for one & I paid for the other to get the points. Since Crystal has been totally unresponsive, we each filed a dispute with Chase earlier this week. This morning we were both notified that temporary credits have been issued to our accounts while they investigate the disputes. Don't know how this will turn out but it's a start.
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Sue
Sue
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Re: Crystal refund?
[Re: Ms Understood]
#254581
05/28/21 08:21 PM
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Joined: Jan 2009
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RachelG
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The problem is that we still haven't gotten our deposit back. We got the temporary credit for the final payment, but the deposit was made too long ago for chase to do anything for us about that.
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Re: Crystal refund?
[Re: Ms Understood]
#254582
05/29/21 12:58 AM
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Worldrunner
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Ours was just the reverse. We got our deposit back, I assume because it was made with Ray's AMEX card. Ngaire said Crystal has a special connection with AMEX. But we haven't gotten the final payments that were made with the Chase cards. Frustrating!!
Sue
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Re: Crystal refund?
[Re: Ms Understood]
#254629
06/04/21 05:27 PM
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Joined: Oct 2011
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Nice surprise! Chase has made our temporary credits permanent and is letting us transfer the credit to our savings or checking accounts. Don't know if Crystal had any hand in this but we're happy to be getting the $ back!
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Sue
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Re: Crystal refund?
[Re: Ms Understood]
#254669
06/16/21 11:11 AM
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Joined: Aug 2005
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Ms Understood
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Got it! Refund posted to my Chase account as of this billing cycle ββββββββ Helen
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Re: Crystal refund?
[Re: Ms Understood]
#254670
06/16/21 11:32 AM
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Joined: Mar 2004
Posts: 8,920
Ngaire
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Great Helen happy to hear that
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Re: Crystal refund?
[Re: Ms Understood]
#254671
06/16/21 06:13 PM
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Joined: Feb 2004
Posts: 10,084
petlover
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Tom & I got a Crystal refund too ....YEA !
Marcie
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Re: Crystal refund?
[Re: Ms Understood]
#254672
06/17/21 07:31 AM
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Joined: Mar 2004
Posts: 8,920
Ngaire
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Yes they said they as completed all refunds except those with credit card issues.
So finally this saga is ended and hopefully we will never have a situation like this again.
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Re: Crystal refund?
[Re: Ms Understood]
#254676
06/17/21 04:04 PM
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Joined: Feb 2004
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pammy
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ours showed up on today's Chase bill
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Re: Crystal refund?
[Re: Ms Understood]
#254690
06/23/21 12:26 AM
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Joined: Feb 2004
Posts: 7,967
jhp
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Re: Crystal refund?
[Re: Ms Understood]
#254716
07/01/21 01:21 AM
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Joined: Dec 2008
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lonestarlady
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Should I venture to guess that you guys will not be booking any Crystal cruises in the future? I have never cruised with them, but based on what you guys are experiencing, don't think I would ever consider booking with them. I realize COVID is an unprecedented time, but what you have experienced is unforgivable!
Cindy TravelingTexasDuo.com"In the end, it's not the years in your life that count. It's the life in your years." - Abraham Lincoln
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Re: Crystal refund?
[Re: lonestarlady]
#254717
07/01/21 02:50 AM
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Joined: Feb 2004
Posts: 6,351
Marc
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Should I venture to guess that you guys will not be booking any Crystal cruises in the future? I have never cruised with them, but based on what you guys are experiencing, don't think I would ever consider booking with them. I realize COVID is an unprecedented time, but what you have experienced is unforgivable! Cindy, although I did get my money back from Crystal (because I listened to Rachel), Crystal's handling of refunds through the pandemic has definitely soured me on thoughts of any future Crystal cruise. In addition, now that Crystal is selling the river boats, really no reason to ever try out the product.
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Re: Crystal refund?
[Re: Ms Understood]
#254719
07/01/21 11:15 AM
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Joined: Mar 2004
Posts: 8,920
Ngaire
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I am out of touch here Marc and at this lodge with in and out internet which is always slow it is impossible to research anything. Where did you get that info that Crystal was selling their river boats?
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Re: Crystal refund?
[Re: Ngaire]
#254721
07/01/21 11:53 AM
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Joined: Feb 2004
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Marc
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I am out of touch here Marc and at this lodge with in and out internet which is always slow it is impossible to research anything. Where did you get that info that Crystal was selling their river boats? Cruise critic article: https://www.cruisecritic.com/ab/agents/variation-a/news/6255/Conjecture also about sale and leaseback deal.
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Re: Crystal refund?
[Re: Ms Understood]
#254723
07/01/21 11:06 PM
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Joined: Feb 2004
Posts: 6,351
Marc
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Ngaire, false alarm; here is statement from Crystal:
Statement from Senior Vice President & Managing Director, Walter Littlejohn, Crystal River Cruises July 1, 2021 With regards to the June 29 article in Travel Weekly that alleges the Crystal River Cruises ships are for sale, we emphatically deny the accuracy of an email sent to our competitors by a Florida ship broker, with whom we have no contractual relationship and to whom our legal team has issued an immediate cease and desist letter. We are deeply disappointed Travel Weekly failed to employ the highest ethical standards in researching and writing this story in its rush to print, and since then has published another article that also contains significant falsehoods about Crystal.
Crystal River Cruises launched to great acclaim in 2016 and in each successive year has posted record occupancy, and widely expanding yields, culminating with the five-ship fleet sailing at over 97 percent occupancy in 2019. Our forward year, globally-sourced bookings are up well in excess of 50 percent, selling at our absolute highest pricing ever, with a 28 percent capacity increase as for 2022 we have opened Crystal Mozart to all source markets rather than just Asia as planned pre-pandemic. This week, Crystalβs parent company, Genting Hong Kong (GHK), successfully completed a financial restructuring agreement with its global creditors and following on from that, the company, like all other responsible enterprises, will continue to engage in fundraising exercises to address liquidity needs as it navigates through the COVID-19 pandemic.
We would like to assure our valued guests, travel advisors and team members that Crystal is steadfastly focused on pivoting away from the travails of the pandemic as we prepare to gradually resume service this year on August 29 with Crystal Ravel on the Danube and August 30 with Crystal Debussy on the Rhine, both of which are very heavily booked. This resumption follows the restart of our ocean business with the upcoming July 3 sailing of Crystal Serenity from Nassau, Bahamas and the July 17 maiden voyage of the brand-new expedition ship Crystal Endeavor, just christened in Germany last weekend, from Reykjavik, Iceland. Soon the company will announce a revised restart of the Crystal Symphony with voyages beginning late Summer.
All of us are excited about focusing on what matters, doing business with the highest integrity and delivering unrivaled and exceptional vacations to delighted luxury travelers from across the globe in partnership with guests and travel advisors whose loyalty has remained steadfast with Crystal through these unprecedented times.
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Re: Crystal refund?
[Re: Marc]
#254724
07/02/21 02:46 PM
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Joined: Jan 2009
Posts: 1,216
RachelG
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So where's my refund if they are doing so well?
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Re: Crystal refund?
[Re: Ms Understood]
#254832
07/20/21 11:51 PM
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Joined: Jan 2009
Posts: 1,216
RachelG
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Got part of my refund today. They still owe me $6000
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Re: Crystal refund?
[Re: Ms Understood]
#254838
07/22/21 11:23 AM
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Joined: Mar 2004
Posts: 8,920
Ngaire
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I heard that more refunds from Crystal are forthcoming very soon. Hope that this is accurate information.
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Re: Crystal refund?
[Re: Ms Understood]
#254839
07/22/21 11:59 AM
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Joined: Mar 2004
Posts: 8,920
Ngaire
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I just checked my cards and both my cruises were refunded on July 19th - hopefully we are at the end of these refunds.
We leave on a Crystal Bahamas cruise on the Serenity on Saturday. Been many years since I have been on an one of the regular Crystal ships. The river cruises and yacht I have done in recent years. Food was fantastic on those smaller ships going to be interesting how it is on a larger ship. So ready to step back on a ship.
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Re: Crystal refund?
[Re: Ms Understood]
#254842
07/23/21 03:10 AM
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Joined: Jan 2009
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RachelG
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I will never set foot on a Crystal ship after the way they have dealt with these refunds. They still owe me $6000. They should be paying me interest. In contrast, Oceania and Regent have refunded promptly.
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Re: Crystal refund?
[Re: Ms Understood]
#254884
07/28/21 07:49 PM
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Joined: Jan 2009
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RachelG
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FINALLY received my last refund from Crystal. So glad that is over.
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Re: Crystal refund?
[Re: Ms Understood]
#254885
07/28/21 07:51 PM
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Joined: Feb 2004
Posts: 6,351
Marc
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Re: Crystal refund?
[Re: Ms Understood]
#254886
07/28/21 08:22 PM
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Joined: Aug 2005
Posts: 1,511
Ms Understood
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Finally! At least that's an issue you don't need to deal with anymore. Drinks on the Gibbses! -------------- Helen
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