When we returned from the Pina Coladas cruise a couple of weeks ago, I wrote a letter to Radisson describing a little problem we had with the Postcruise package.
I immediately received a response telling me they are going to look into the matter, and to please give them 2 weeks to investigate.

True to their word, in less than 2 weeks they wrote me to say that they agreed with me with respect to my concern, and compensated me accordingly.

A truly First Class Response from Radisson Seven Seas!
:app: :app: :app:

That's great to hear!

Kim

and they had an explanation that made sense! They truly acted in good faith. :)

Gil & Arlene, Good to hear that Radisson came through for you. It's nice to work with a Class Act company.

After some of the tales of woe regarding other cruise lines not wanting to deal with cruise problems,I was very impressed with Radisson on my last cruise. On last summer's Alaska cruise on Mariner, the stewardess tossed out a pile of brochures,momentos etc I had piled on the floor. The housekeeper (her boss) went dumpster diving and was able to retrieve only a few of the items. My TA told RSSC about the incident and how unhappy I was to lose the things I had collected during the trip. Several weeks later I got a package from Radisson They had apparently had a guest services person visit some of the places and try to recreate my collection They had also purchased a video of the White Pass and Yukon RR to include And they gave me a $500 cruise credit (which I am using on Navigator next month) I can't expect any more from a cruise line :app:

I have had my problems on 2 of the 3 cruises we have taken with Radisson, but have no desire to go into them as they have been dealt with.. Having liaised with personnel at Radisson HQ I have felt satisfactorily compensated, so much so, we are on the Navigator in November 2006. We also have found someone prepared to listen and if found to be correct, as we were, deal with us in an adult fashion. Radisson seems better than some others.