Our experience this past February echos what both Kathys have said. We used the courtesy phone to call the hotel and the shuttle was there within 10 minutes I'm sure. Our vouchers were never collected. When you check in, make sure you receive your vouchers for breakfast/brunch or whatever is included. We didn't realize we would need an actual piece of paper to give to the staff at the hotel restaurant and it just took a little extra time for me to go back to the desk and get the necessary vouchers after we had all sat down for breakfast. Maybe we just had inexperienced check-in staff, who knows.
Jacki