We were fortunate in 2003 some friends highly recommended RSSC to us. We looked at the RSSC website and searched for TA and B & K Travel came up. We were going to be in Dallas the following week so we sent B & K and email on Saturday evening to find out if it would be possible to meet with them the following week. This was Saturday evening and guess what, Ngaire answered our email within 30 minutes. Can you believe this? Met with Ngaire the following week where she tutored us on the aspects of cruising, this being our first. Left her office with three videos and 12 pounds of paper information regarding various cruises. Never once was there any pressure to book cruise rather only helpful and supportive information. Later that week we did book our first cruise.
Do you think Ngaire every sleeps or is away from her computer?? It matters not when you email her, you can be guaranteed a response in 30 minutes each and every day of the week.
Ngaire has us hooked and we have booked a number of cruises with her since then and can guarantee we will never go to anyone else. The entire B & K office staff is excellent.
Gail and Rich