I envy all of you who actually have met the QUEEN in person -- for me it's all email and phone. I found Ngaire when doing web searches for info on the upcoming World Cruise. She pretty quickly was head and shoulders above any other agent we heard from.

I feel like an echo, but it's true. Always virtually instantaneous response, even when it's NOT crucial! Stellar service from the rest of her crew when she's gone. Spectacular attention to every little detail.

No, I've not yet met Ngaire and Ken, but I look forward to it on the World Cruise. I don't in any way regret booking with her for the first time on what is by far the biggest trip we've ever done. I'm completely comfortable and confident that she'll continue to watch out for our best interests and do whatever she can to be sure the experience is everything we hope.

I'm expecting a long and happy relationship ....

Betty