She was very pleasant -we chatted with her at the SSS party but we did not even need her services on that cruise since we'd done all our bookings on Mush and our Travel Agent Extraordinare took care of it then for us. With the telephone service available on board now, they could almost do the onboards via a telephone directly to Omaha and just have a desk there. Once someone knows what they want to book, they should just get a booking number or some kind of code to give their travel agent and the on board consultant should be a catalyst/host for future bookings.

On the Holland America cruise a few weeks ago, the onboard consultant was an independent travel agent. He was hardly staffing the desk that was not very private. We wanted a brochure but not any information and we finally just went to the concierge and she took care of it.