I would like to add my two cents here and build on Leslie's suggestions.

1.One thing that is missing is that the brochures are not readily available to review. You must go into the cruise consultant's office to get them...at least on our last trip on Voyager. The trips by ship with prices should be left out at all times outside of the cruise consultant's door.
2. There should be a form to complete if you want an appointment with a cruise consultant. This form should indicate some tentative information, i.e., ship, destination, time of year, or unsure and amount of time needed for the appointment.You should be able to complete these forms and leave them outside of the office for a future appointment. Appointments should have a start and end time. This would assure those requiring in depth attention get that attention. There could be pre-set appointment times on certain nights and ad-hoc meeting times with the cruise consultant on other nights. The ad hoc meetings could just be for clarifying questions or for someone who didn't have the time or foresight to set up a meeting in advance.

3. If you do not want or need an appointment with a cruise consultant and have an idea of the cruise you may want to take, you should indicate the cruise and the cabin or cabin category desired on a form or directly into a computer system. Multiple cruises could also be noted. You could also note if you have a travel agent and who that is or if you need one assigned. The cruise consultant should notify you when this has been confirmed and this nofication should be sent to your cabin. You should sign a form and submit to the front desk as confirmation. This procedure could also be automated as part of our Regent profile and automatically deduct discounts for past cruisers and special cruise discounts. It could potentially save the cruise consultant and Regent a tremendous amount of time.