Greg, unless you specify otherwise, everything comes back ironed, and either folded or on hangers as you prefer. They do great work, but I will warn you from experience that my impression is they launder with hot, or dry with hot. If you have shrinkable new stuff, it will come back smaller. Just a warning for your wife to be specific if she does not want it even dried, but just hung on hangers wet. i know what she means. Next to internet, free laundry and pressing is my absolute favorite perk, i find it much more reliable and dependable than the internet quality, actually, for my last 3 cruises! I am SO happy not to have to visit the laundry room ever again, however as nice as everyone is in all of them!