Just recently we are getting so many of our emails to regular clients blocked by a spam filter. I do not know what is happening but I think many of the internet providers have just added a new spam blocker.

Since we send out the email flyers from time to time they see our address now as spam.

Petlover my message to you was blocked last night.

I have been faxing the "blocked email" message to those of you with a fax number that I have on file. If you receive a fax like that from B&K can you contact your internet provider and register your Brown and Keene Consultants email as "acceptable".

This is a web site commonly referred to

http://www.spamhaus.org/

Also they come up with a message our email address is "black listed".

If you dont get an answer to an email you send to B&K this may also be a reason that this is happening. If no response in 24 hours contact us by phone or fax.

I hate spam as much as the next person but the problem is they block bona fide emails as well.

Maybe for an experiment you should send an email (and tell us you are doing it here) to all your clients so that we can determine if it is blocked. Just a thought.

--------------

Eugene

Ngaire - we had this problem with our church e-mail. Associate pastor sending too many e-mails (LOL). It took a concerted effort to get our domain off the blocked sender list.

Do contact the internet provider ASAP if B&K asks. That will help move the process along in getting them off the blocked sender list.

Cheers, Anne

At one time the entire University of Toronto got onto one of the blacklists. It took some perserverance to get us off it.

Anne's church, the University of Toronto, and now Brown & Keene. Is there a similarity in these three?

-- David

Any address with cox.net we are completely blocked. So I will not be able to respond to your emails but I can receive them.

Annaclaire I sent you a private message to answer your email.

I think we are black listed - job for Ken to get this corrected. Very frustrating. Thank goodness for private messaging for my LCT clients at least.

You can follow a procedure at spamhous.org to remove you from the blacklist, if the reason is that you have an open relay - a common issue.

An open relay is where someone can send mail to your mail server addressed to others and your server will relay the messages to the addressee. The addressee will see that it cam from you, not the original sender. Thus, you become a spammer.

Most email servers automatically contact the several spam blacklist websites to automatically block spam.

In my own case I went from more than 1,100 spam messages addressed to me per day to zero in over 6 months since implementing the spam blocking feature that is part of Microsoft Exchange Server.

My mail server services only myself and my family and is based in my home.

I don't know if any with "aol.com" email addresses are being blocked, but if so, here is the solution I've used to keep wanted mail from being blocked. I simply add the sender's email address to my "address book".

Thanks,
Richard

Jen,

I’m sorry to report that your email did not come through. It was rejected by the filter before it hit my network. However, I did not find a listing for brownandkeene.com on any of the spam block lists. The other possibility is that the sender ID that sent the message does not match the sender ID contained in the message. This is a relatively new spam blocking technique used by the industry. In other words it checks to make sure you are who you say you are. If the message says it came from brownandkeene.com, was it sent from brownandkeene.com.
I suggest that you set up some sort of temporary e-mail address to send in messages until the issue is resolved. You are evidently receiving email.

I sent a message to your hosting company, but they rejected the message because they will only accept messages from their own registered customers.
A copy of that message follows since I don’t know if you received it. You were on the cc line.

Regards,

***** Message Copy *****

Postmaster,
Apollohosting.com

For some reason messages from your client BrownandKeene.com are being blocked/dropped by Microsoft Exchange IMF 2 at my post office. I find no block listing for BrownandKeene.com at Spamhaus, however they may be failing MS Exchange Sender ID filtering.

I’ve added them to a white list without success.

There have been many other post offices with the same complaint. Any help you can provide is appreciated.


This mail was rejected by Apollohosting because they will only accept mail from their registered customers.

I certainly appreciate all your input. Very kind of you to try to assist us. Technology is great but when it does not work it is SO frustrating.

Ken did "something" to my machine today - changed the outgoing mail server to our internet provider instead of using our domain hosting outgoing mail server. (That is what he said mumbo jumbo to me) and I was able to send to cox.net today.

Richard the problem here is that my emails would never get to your machine to be cleared. They are being blocked way before they hit your approved address book.

I have some gmail invitations available, if anybody needs to go that route. PM me with your email address and I'll try to send you one.

Just an observation, but some of you are writing brownandkeene.com and that is different than brownandkeenetravel.com.

---------

Eugene

For what it may be worth on this subject, I have recently been receiving notices of rejected IN-BOUND email TO me. The same kind of notices I receive when I SEND an email but type the address wrong. The failure notice states that the "sent email was infected with an incurable virus." And, of importance here, all have been from a cox.net address. In one case, I was able to recognize one of the senders as one of my cousins! I went the "old fashioned way" on that one and called her on the phone -- as I have no-charge long distance service.

Bottom line here is that I think that there is something wrong with cox.

Hope this helps,
Richard

Acutally Eugene I am GETTING emails it is just that I cannot SEND emails as the clearing houses (or whatever they are called) stop my emails as spam before they even go out to the individuals spam filters.

Ken did change that parameter so it looks like the email is coming from a different source so that helped today. I think cox.net and other ISP providers use the same SPAM blocking sources. It is all types of emails. However, I have my fingers crossed because now I am able to send out to everyone it seems.

Hope that is all it is going to take. He is going to work on the girls machines tomorrow. We will still be blacklisted I guess but we look like a new email now.

The flyers most likely caused the problem. The email flyers with the specials are sent to 2000+ people and that is probably what marked us as spam. If we cant communciate the special offers that will be the pits. We only do that once in a while but I guess that is enough to cause a problem.

It seems that small e-mails get through, but attach a document, picture or invoice to it and a big STOP sign jumps up and rejects the message. Probably our local provider, Comcast. Fax # by direct e-mail, Ngaire. But what a bummer! We want your flyers and announcements! Nobody listens when you ask to allow certain senders through, either.

I used BrowneandKeene.com only as an example. The real issue is that if your IP is on a Cox network many filters will block the mail if it originates from a non-Cox network such as your web hosting network.

The web hosting network mail server must be specifically configured to accept and relay your mail.