Hi all. Ngaire says in every group there is one "lost" luggage. Well, on Tusk that was us. Not only were our bags delayed by 3 days they were also pilfered. Our question is: Does anyone know the rules for claims against the airlines? Our tickets were purchased using miles through American but our final leg (LHR -> CPT)was British Airways which is who we worked with to report the problems. We are finding their customer service department more than a little elusive about "the rules". Specifically what will they cover from our 1st 3 days without bags when we had to buy basic toiletries and clothing and what will they cover after the bags were delivered due to theft? Any help would be appreciated. Thanks.

I thought they were supposed to give you a set amount right up front, to buy the toiletries and clothing while your bags were missing. How much stuff was stolen? Have you looked at the British Airways forum at flyertalk.com ? They have a lot of good advice, usually.

I'm so sorry something like that happened, on a trip that's supposed to be nothing but over the top great.