I depend on TA and have also found the overall rating spot on. I am a contributor and try to be as accurate as possible through my lens. One place we visited this year at the same time as my daughter and her husband got different reviews from each of us because we had different expectations and previous experiences. We were very concerned with the place we selected in Newport for the wedding as there were very mixed reviews. Some reviews said that the innkeeper had an abrasive manner and ruined the experience. We had nothing but a lovely time and this innkeeper was very gracious to me. However, Doug had a little sampling of the abrasiveness. Folks also wrote the room we selected had such a musty odor that they had to leave. It did have a musty odor until we ran the air conditioner, but it was a great room and we were happy. So, there is usually a little truth in most reviews, even those that contradict one another. Everyone looks at things differently. I love TA because it gives me at least some intelligence rather than going in blind. I also find that some hotel managers read the reports and get back to you when something is wrong. They use it for QA and correct anything negative. I have been contacted by managers so that they can correct the situation.