Hi all and thanks for your reply's. As you might have guessed we already felt that the compensation offered was not quite what we expected, so I sent a email to United. I was advised to ask for something specific, I tried to be fair to United and asked for $500.00pp credit on our existing reservation to Frankfurt.They had offered a $500E-Certificate and I did not want to be forced to buy another ticket to be made happy.
I received there reply bellow:


Dear Mr. Douglas:

Thank you for contacting us. I am very sorry for your uncomfortable
experience on United Flight 931 form London-Heathrow. I am glad the
staff did all they could to assist you and Mrs. Douglas to make the
flight as comfortable as possible. I know we cannot undo what has
occurred, but we are very sorry. The customer appreciation that was
given to you is not to compensate you for any expenses but rather it is
a goodwill gesture on behalf of United for your experience during the
flight. I have looked at the history of your record and will have to
deny your request for further compensation. We hope you choose a
goodwill gesture and use it for the intended purpose. We appreciate
this opportunity to be of assistance and look forward to serving you
again.

Regards,

Matthew Michaels
United Airlines Customer Relations


I think we will take the miles. We can use them the way we want to, they do not expire and at .03cents/mile that's $675. pp.

JoAnn- The plane was full
Marcie- No, booked ourselves
Wes-Loved your Iceland Air quote.

J&C