Christina and I were on our return from Viking on United from London to San Francisco, seated in the first row of business the small section between first and the galley (3 rows). After a short time we noticed that it was very cold (aprox. 55F).We were told that the heating system was not working in our area-DUH !They gave us extra blankets,heated water bottles to give us.We put on our coats and put newspapers over our feet to try to keep warm. Well 10 hours later we got to SFO.

My question is do you think United offer of "Appreciation" is fair ?

:

At United, we take pride in being a reliable part of your travel plans. We regret the inconvenience you experienced and therefore would like to offer you one of the following offers to show our appreciation for your business.

Please select one offer

$500 E-Certificate: For travel within the 50 United States, Puerto Rico, or U.S. Virgin Islands during the travel period specified. Save off published United fares on a qualifying flight purchased at united.com. Ticketing and travel by June 2, 2010. Terms and conditions

20% Economy E-Certificate: For travel to worldwide destinations from the 50 United States, Puerto Rico, U.S. Virgin Islands, Australia, Canada, China, France, Germany, Hong Kong, Japan, Mexico, Netherlands, Singapore or United Kingdom during the travel period specified. Save off published United Economy fares on a qualifying flight purchased at united.com. Ticketing and travel by June 2, 2010. Terms and conditions

22500 bonus Mileage Plus miles: Members can redeem miles toward award travel. Mileage Plus offers our members the most extensive selection of award travel destinations including over 800 cities in more than 139 countries. Terms and conditions

5 - 500 mile upgrade certificates: This Upgrade enables a customer to move up one class of service on qualifying United or United Express flight. Terms and conditions

I'll choose later. Send me an email with my list of choices.

Notice that in one way or another these offers require us to book another trip on United.

John & Christina