Quote from Donna: "Also, even in the case of ship sponsored shore excursions, I've seen verbage that says something like "if you are hurt, we aren't responsible."
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Call me cold hearted too, Donna. If it were my cruise line I'd have this language too, if it pertained to third parties. You just don't have control of the product.
But not cold hearted enough to not feel bad for those folks and their families. Sad.