Loved reading all your answers as I know them all except Neil Bloomhall. As I work closely with the Captain it allows me to observe them in a very different light than guests. What stands out are those among the ranks who are more concerned with their crew than themselves. Happy crew make for a happy ship; and a happy ship makes for happy guests. Think about on which ship you felt the best "vibe" - 99.9% of that comes from the top. The captain sets the tone onboard. When crew members feel valued and appreciated for their work, things run much more smoothly. You feel it. My vote, however, remains confidential.