Just to add a little to this discussion, it has now been 10 wks since CSA confirmed receipt of our claim (only after I called a week after mailing and asked).

~10 days ago we received a check for $159 covering emergency phone calls from the ship, and an airport meal on the way home, but nothing was mentioned about the other $12K+ (prorated cruise days lost, pre-paid post-cruise land stay, pre-paid return air and incremental air to get home...that their agent booked for us.) I immediately called and they said the claim had been split into two parts, and the 'bigger' part was with a supervisor for review.

A couple of weeks after the initial filing I sent an email asking the status, and was informed it normally takes 4-6 wks for them to process a claim. I hope we're the exception and not the new 'rule'.

Meanwhile the $159 check sits on our desk waiting for its big brother before being deposited.

Steve