Pam,

My daughter and I just were on the Mariner March 13th. We did not get special embarkation with AmEx Platinum. I did mention this to someone at the reception desk and it was supposed to be offered. So.....I am not sure if this will be corrected for future cruises.
Cheers, Pam
PS I am in the process of writing a letter to Marc Conroy regarding our cruise- both the positives and negatives.