Hi Miriam!
Clearly, this is the way AMA runs their vessels and operations. Unfortunately, our experiences did mirror each other's. We found that those who liked AMA more than we did tended to be people who had either never ocean and/or river cruised, or cruised on the more massive lines, such as Princess. We spent time with so many fellow passengers who had never heard of Regent, Deilmann, Tauck.
We did have some incredible moments on our land trip in Budapest, Prague and Vienna. Most specifically, Budapest.
I have sent an email your way.