I agree that the best feedback is from individuals who just came back from a recent cruise. When many of those reports (not just one or two)come back negative, I will analyze the feedback and take it from there. I recently had a wonderful cruise on the Navigator and had some of the best service I have ever experienced. I tend to discount negative feedback from individuals who become a bit unglued, resorting to nastiness, when others question them. I am also very aware that when one presents a problem on a board, it is human tendency to leave out the details which don't look favorably upon your case. If I understand correctly, one passenger wants to be reimbursed for a nonrefundable airline ticket that they purchased, still have in their possession and have a year to use. Good luck. As a past manager who had to fire people, I was always well aware that all kinds of rumors swirled around the reasons for firing someone, when I knew that the answer(at least for my cases) had to do with incompetence and endangering the public. All I am saying is that changes are difficult for everyone, sometimes for the better, and it is best to wait for the dust to settle see what Radisson does and then reach your own conclusion.